Privacy notice

Who is responsible

Agustin Andres Feregrino Sugich, the individual who runs the Evobike Bahía de Banderas store (authorized Evobike dealer), at Primavera Residencial, Providencia 226-B, Local 7, San Clemente de Lima, Bahía de Banderas, Nayarit, C.P. 63735, is responsible for your personal data.

Privacy contact: privacidad@evobikebahia.com · WhatsApp 322 434 5613.

Data we collect

Depending on how you contact us or buy, we may process:

• Contact data: name, phone and, if you give them to us, email and delivery area or neighborhood.
• Data about your interest and purchase: model and color, payment method, delivery or pickup, warranty.
• Tax data, only if you ask for an invoice: RFC, legal name, tax regime and tax address.
• Browsing data on the site: your visit's tracking code (for example EB-IG-7F3K), how you arrived (link, social network or ad), pages visited, IP address, and technical data about your browser and device.
• Your WhatsApp number and your conversations with us on WhatsApp or social media, including earlier ones we keep in our customer service system.

We do not collect sensitive personal data.

If you apply for credit with Atrato, you fill in the application directly on Atrato's platform, which handles your data under its own privacy notice; we only record the result and approved amount to follow up with you.

What we use your data for

Purposes needed to serve you:

• Answering your questions and sending quotes for models, prices, monthly payments and delivery.
• Keeping a record of your service: we store your WhatsApp conversations in our system so we can follow up without losing context.
• Replying with automatic messages, for example a welcome or an after-hours note. Answers about prices, credit and delivery come from a person.
• Booking test rides, reserving and selling units, and delivering them or having them ready for pickup.
• Issuing invoices, meeting tax obligations, and handling warranty and service.
• Following up if you applied for credit with Atrato.

We use software tools, including artificial intelligence, to organize and analyze conversations and improve our service, through providers acting on our behalf.

Additional purposes (you can refuse them without affecting your purchase):

• Sending you promotions and news on WhatsApp.
• Measuring which posts, ads and channels work best, including ad measurement on Meta (Facebook and Instagram) and Google. To measure Meta ads we may send Meta your phone number turned into a code (a hash), what happened (for example, that you asked for information or bought, with the purchase amount) and identifiers of your visit to the site, such as cookies, IP address and browser data; never the content of your messages.
• Internal sales and service statistics.

If you don't want us to use your data for the additional purposes, write to privacidad@evobikebahia.com or on WhatsApp, at any time.

Cookies and similar technologies

Our site uses cookies and browser storage to:

• Remember for 30 days how you arrived and your tracking code, so your service and purchase stay linked to the same code.
• Remember the delivery area you picked.
• Measure visits and WhatsApp button use with Google Analytics and the Meta pixel, when they are active.
• Keep store staff signed in to the internal panel.

You can delete or block cookies in your browser settings; the site keeps working, but we won't be able to link your visit to your WhatsApp conversation.

Who we share your data with

We do not sell your data. We share it only when needed to serve you:

• With Atrato, when you apply for credit, to follow up on your application.
• With Evobike, the brand, when needed for warranty or parts.
• With authorities, when the law requires it.

We also use providers that process data on our behalf and under our instructions: site hosting and database (Vercel and Supabase), backups, messaging (WhatsApp and Meta, and Kapso, the platform that connects our WhatsApp to our customer service system), measurement (Google and Meta), the store map on the home page (Google Maps, which Google loads in your browser when you reach that section), data-analysis tools, payment processors once available on the site, and the agency that runs our digital channels.

How long we keep your data

We keep your data while it is needed for the purposes in this notice and for the periods the law requires, for example tax law. After that we delete it or keep it in a form that no longer identifies you.

Your ARCO rights and withdrawing consent

You have the right to access, rectify and cancel your data or object to its use (ARCO rights), and to withdraw your consent. Send your request to privacidad@evobikebahia.com with your name, a way to reply to you, a copy of your ID (or your legal representative's), the right you want to exercise and the data it concerns.

We will reply and, if appropriate, apply your request within the periods set by Mexico's Federal Law on the Protection of Personal Data Held by Private Parties.

If you believe your right to data protection was violated, you can go to the Secretaría Anticorrupción y Buen Gobierno, the data protection authority.

Changes to this notice

We will publish any change on this page, with the date of the last update.